Website: https://routemanager.info
Company: RouteManager (“we”, “our”, “us”)
RouteManager is an automation CRM platform designed to help businesses manage communication, automate workflows, and send messages through the WhatsApp Business API. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
1. Information We Collect
We collect information necessary to operate our platform and deliver services effectively.
1.1 Personal Information
- Name
- Email address
- Phone number
- Business name
- Billing information (if applicable)
1.2 Account & Usage Information
- Login details
- User settings
- Subscription plan details
- CRM activity logs
- Contacts you upload
- Campaign results and message logs
1.3 WhatsApp Business API Information
When connecting your WhatsApp Business API through Meta or an official BSP:
- WhatsApp phone number
- WhatsApp templates
- Message logs
- Bot interactions
- Automation flows
We do NOT read personal messages outside the API scope.
1.4 Technical Information
- IP address
- Browser type
- Device information
- Cookies
- Session activity
2. How We Use Your Information
We use your information to:
- Create and manage your RouteManager account
- Send and process WhatsApp Business API messages
- Automate workflows and bots
- Improve platform performance
- Provide customer support
- Prevent fraud and abuse
- Process payments and billing
- Communicate important updates
We never sell your data to third parties.
3. How We Share Your Information
Your data may be shared only in the following cases:
3.1 With WhatsApp / Meta API
To send and receive messages, your data is processed through:
- Meta WhatsApp Business API
- Your official Business Solution Provider (BSP)
We only transmit necessary data required for message delivery.
3.2 Service Providers
We may use third-party vendors for:
- Hosting
- Payment processing
- Analytics
- Email delivery
These providers follow strict data protection policies.
3.3 Legal Compliance
We may disclose information if required by law, court order, or government request.
4. Data Security
We implement industry-standard measures to protect your data:
- SSL encryption
- Secure servers
- Access control
- Token-based authentication
- Encrypted data transfer to WhatsApp API
Despite strong measures, no system is 100% secure, but we continuously work to safeguard data.
5. Data Retention
We retain your information for as long as your account is active or needed to provide our services.
You may request:
- Data export
- Data deletion
- Account termination
via support at any time.
Deleted accounts remove all personal data except what is legally required (billing records, invoices, etc.).
6. Your Rights
You have the right to:
- Access your data
- Edit or update information
- Request deletion
- Request data export
- Withdraw consent
- Manage communication preferences
Contact our support team anytime to exercise these rights.
7. Cookies Policy
We use cookies to:
- Improve user experience
- Track session activity
- Save account preferences
- Analyze dashboard usage
You may disable cookies in your browser, but some features may not function properly.
8. WhatsApp Business API Compliance
RouteManager follows Meta’s policies:
- We do not send unsolicited messages
- We require user consent for messaging
- We enforce WhatsApp template approval rules
- We comply with WhatsApp commerce and messaging policies
Any misuse may result in account suspension.
9. Third-Party Integrations
If you connect:
- WhatsApp API
- Ecommerce platforms
- Cloud services
- Payment gateways
Those services may collect and manage their own data independently.
Please review their privacy policies.
10. Children’s Privacy
RouteManager is not intended for users under 18 years of age.
We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy when needed.
Changes will be posted on this page with a “Last Updated” date.
Continuing to use the platform after updates means you agree to the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, you may contact us at:
